Under the following link you will be able to find frequently asked questions when it comes to Lord Lucky. If there is a question that is not answered there, simply send us one with the help of our support-form.

  1. Am I allowed to play at LordLucky?

    To be able to play with real money you have to be at least 18 years old and agree to the general terms and conditions of [sitename]. Even if you are able to connect to this website from different countries around the world, its doesn't mean that you are allowed to play here. Many countries have their own laws when it comes to online-gambling and it is important for you to follow them.

  2. What is LordLucky?

    LordLucky is a new generation of online casinos. At LordLucky you can play video poker, at slot-machines, tablegames and additional casino-games.

  3. What does a membership at LordLucky cost ?

    The registration is free of charge. There are no additional fees.

  4. What do I have to do to be able to play at LordLucky?

    To be able to do play, simply register with the help of the online form. Afterwards, you will be able to login and play all games online through your preferred browser.

  5. I didn't receive an e-mail after my registration. What can I do ?

    Please click on "Send activation-mail again" and simply fill in your e-mail address which you had previously used. We will send you a new e-mail with instructions . Also, please remember to check your spam folder.

  6. How can I make a deposit ?

    When you have registered at LordLucky you will find a column on the site which is called "cash register". Through this you can get to the area where you can pay -in and -out.

  7. Which additional fees do I have to consider when it comes to paying out money ?

    The fees for withdrawals can be found here

  8. Who is responsible for the safety and fairness of the played games ?

    We are using a highly developed random number generator ( RNG ). This means that you can be assured that our games fit the demands of the gambling industry when it comes to fairness.

  9. How does LordLucky protect my personal information and privacy ?

    With the help of several important security measures, such as a firewall and RSA-encryption, LordLucky provides a system where your private information stays protected. Using your credit-card information at Lord Lucky is safer than using it at a random store.

  10. I have forgotten my password, what can I do ?

    You can click on the link that says "Forgot your password". In the following site you can type in your e-mail address. You will be sent an e-mail afterwards where you will receive further instructions.

  11. How can I withdraw my winnings ?

    To do so, simply click on "cash register" and then on "pay out". Afterwards you can choose your preferred payment method .

  12. How long does it take to receive an outpayment ?

    Payouts are usually executed the following working day. Considering the additional processing time from the bank, it could take up to 3 additional days until you receive your winnings.

  13. Why is LordLucky not anonymous similiar to other websites ?

    This service of entertainment requires safety, trust and first-class references. The success of LordLucky is built on those principles. Hence the founder, management and all employees of LordLucky dont work anonymously.

  14. Report problems with a game

    If there should be any problem with a specific game or if a game should not work as intended please contact us.

  15. I want to prevent myself from further using this service.

    In case you should have a problem with our service or not be able to control your behaviour when it comes to online gambling simply tell us so we can deactivate your account.

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